Difficult People

3/14/99


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Table of Contents

  1. Difficult People

  2. Key is Changing YOUR ATTITUDE

  3. Make it Happen People

  4. Principle to Getting Along

  5. PPT Slide

  6. Dealing with difficult people

  7. Difficult People Won’t Change

  8. All Leaders Are Servants!

  9. Authority is EARNED!

  10. What Makes People Difficult?

  11. Respond to Difficult People

  12. Communication Difficulty

  13. Communication Difficulty

  14. Communication Misconceptions

  15. Communication is Complex

  16. Human Communication

  17. Failure in Communication

  18. Success in Communication

  19. Happiness

  20. Remember...

  21. Principles of Human Behavior

  22. Negative People

  23. Behavior Comes FromYour Own Thoughts!

  24. Behavior Styles

  25. S (Star) Strengths

  26. S (Star) Limitations(When they overdo their strengths)

  27. E (Efficiency) Strengths

  28. E (Efficiency) Limitations(When they overdo their strengths)

  29. L (Loving) Strengths

  30. L (Loving) Limitations(When they overdo their strengths)

  31. F (Perfection) Strengths

  32. F (Perfection) Limitations(When they overdo their strengths)

  33. All Behavior Types Needed!

  34. Normal Behavior Types

  35. Dealing with Behavior Types

  36. Sources of Resistance in People

  37. To Conquer Resistance

  38. Neutralizing Resistance

  39. Reducing Resistance

  40. Avoiding Difficult Encounters

  41. Coping with Active Resistance

  42. Working with Difficult Behavior

  43. More Ideas

  44. The Bull

  45. Tame the Bull

  46. The Sly Fox

  47. Catching the Fox

  48. Time Bomb

  49. Defuse the Time Bomb

  50. The Whiner

  51. Confront the Whiner

  52. The Stone Wall

  53. Deal with the Stone Wall

  54. The Ultra-Agreeable

  55. Reassure the Ultra-Agreeable

  56. The Bump-on the Log

  57. Moving the Bump-on the Log

  58. The Know-it-All

  59. Handling the Know-it-All

  60. The Fake Know-it-All

  61. Coping with the Fake Know-it-All

  62. The Procrastinator

  63. Motivate the Procrastinator

  64. ALL TYPES

  65. Getting Along with Difficult People

  66. Buttons People will Push on YouYour Choice: React or Question

  67. Behavior Comes FromYour Own Thoughts!

  68. To Get Anything Done

  69. People are not difficult, ...just different!

 Author: Sam M. Herb

Email: herbsm@moore-solutions.com

Bucks County Home Page: www.buckscountybsa.org

Other information:
Created by Sam Herb, Asstant Counncil Commissioner, Bucks County Council, BSA

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